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Email a contact and read their replies in the Inbox

Keep each contact's emails, and texts, in one conversation.

Team members with CRM access ยท 3 min read

Steps

  1. Open Inbox from the menu, or open a contact in CRM and choose Message beside their email.
  2. Choose the contact's conversation. Opening it marks their replies as read.
  3. Make sure Email is selected, write a subject and your message, then choose Send. Keep health and medical details out of emails.
  4. Replies to emails sent from Rella arrive in the same conversation and are also forwarded to your own email, once reply collection is set up for your business.
  5. Automation emails and proposals sent to the contact also appear in the conversation, so you can see everything they received.

Check it worked

Your email shows in the conversation, and a reply from the contact appears under it with a new count until you open it.

Common questions

Replies go to my own email instead of the Inbox

The note under the reply box says so when reply collection is not set up yet. Your replies still reach you by email. Ask Rella support to switch on reply collection.

I cannot choose Text

Ask support to connect your business number, then choose Text in Inbox. Number setup and any required messaging registration must be complete.

Open Inbox (sign-in required)

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