Send texts and set up missed-call follow-up
Send and receive texts beside each contact's emails, and choose whether missed callers receive a booking link.
Business owners and administrators ยท 4 min read
Steps
- Ask Rella support to connect a new business number or check an existing number for transfer. You do not need your own Twilio account. Complete any required messaging registration before sending.
- Open Inbox, choose a contact with a phone number and select Text. Write the message and choose Send. Keep clinical details out of automated texts.
- Open Settings, then Texting and calls. Set the forwarding phone and optionally enable Text people back when a call is missed.
- Write a short missed-call reply with your public booking link and save texting settings. Each caller receives at most one missed-call text in 12 hours. A callback task is created either way.
- Anyone who texts STOP gets no more texts until they text START. Marketing texts go only to contacts who agreed to them.
- Review usage and the monthly USD allowance in Business phone. New outgoing texts stop when the remaining allowance cannot cover them.
Check it worked
A test text and its reply appear in the intended Inbox conversation.
Common questions
I cannot send a text
Check that your business number is connected, the contact has a valid phone number, the person has not opted out and your phone allowance has room. Ask support if number registration is pending.
Open Inbox (sign-in required)