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Set up your business phone menu and voicemail

Route calls, set office hours and follow up on private voicemails in Rella.

Business owners and administrators ยท 4 min read

Steps

  1. Open Inbox and choose Calls and voicemail, or open Settings, Texting and calls, then Open phone menu, voicemail and call history.
  2. In Phone settings, set your default forwarding phone under Texting and calls. Use a separate destination phone so calls do not loop back to the Rella number.
  3. Enable the press 1 / 2 / 3 menu. Write your greeting. Set the labels, forwarding numbers and responsible people for keys 1 and 2. Blank destinations use default forwarding. Key 3 goes to voicemail.
  4. Optionally enable business hours and enter open days and times in your business time zone. Edit the closed greeting and voicemail greeting. Therapy practices can add urgent-help instructions.
  5. Review ring duration, maximum call length and monthly USD allowance. The allowance uses conservative reservations and is not an exact carrier bill or a hard provider spending cap. Save phone menu.
  6. Call your number from a different phone. Try keys 1 and 2, then leave a voicemail with key 3. Open Voicemail inbox to play it. Assign follow-up, then mark handled when finished. Call back opens your device dialer; mark returned after making the call.

Check it worked

The saved menu answers correctly, voicemail plays in Rella and a callback task appears for the responsible team member.

Common questions

The menu does not answer

Confirm your number is connected and the menu is enabled and saved. Check the monthly allowance. Ask support if the number is still being set up.

My phone never rings

Check default forwarding, the chosen key destination and office hours. The destination must be different from the caller and your Rella number. Disabled team members are skipped.

Open Business phone (sign-in required)

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