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Use your existing number or get a new one

Choose a new business number, transfer an eligible existing number, or forward calls from your current provider.

Business owners and administrators ยท 4 min read

Steps

  1. Open Business phone. Choose Get a new number or Keep my existing number to contact support. Setup is assisted by Rella.
  2. For a transfer, ask support to check eligibility and the information your current provider requires. Calls and texts move when the transfer is complete.
  3. Alternatively, keep your current provider and arrange call forwarding into your Rella number. Text messages stay with your current provider.
  4. Once connected, set forwarding to a separate owner or receptionist phone and test your menu. Each practice has its own number and settings; it does not need its own Twilio account.

Check it worked

Your chosen number reaches the correct practice menu, and you know where texts will arrive.

Common questions

Can every number be transferred?

No. Support checks eligibility before arranging a transfer. Call forwarding may be an alternative.

Open Business phone (sign-in required)

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