Ask for help when you are stuck
Send a clear question or problem report from inside Rella, with the details needed to help you.
All users ยท 2 min read
Steps
- Search the Help center using the task or problem, such as booking times, invitation, or signed note.
- If the guide does not solve it, choose Feedback in the app header.
- Choose the kind of feedback and describe what you were trying to do, what happened, and what you expected.
- Include the screen name, approximate time, and any error message. For a time issue, include the time zone.
- Keep client names, health information, passwords, payment-card details, and secret keys out of your report. You can also email [email protected].
Check it worked
Your report explains the problem clearly without sharing sensitive information.
Common questions
I cannot sign in to send feedback
Use the password-reset steps first. If you still cannot sign in, email [email protected] with the problem description, not your password or authentication code.
Open Feedback (sign-in required)