An email or invitation did not arrive

Check the recipient address, spam folder, and the action that should have sent the email.

All users · 3 min read

Steps

1. Check the recipient’s email address for a typo. A client email, team account email, and billing email may be different.
2. Check spam and junk folders. Ask the recipient to search for Rella or the business name.
3. Confirm the action completed: an invitation was created, a form was sent, or the relevant automation ran.
4. For an automation, review its run history and check its conditions and waiting time.
5. Allow a few minutes for queued email delivery. If the email is still missing, contact support with the approximate send time and type of email.

Check it worked

The email arrives at the intended address, or support has enough non-sensitive detail to investigate delivery.

Common questions

I requested several password resets

Use the newest reset email. Earlier links may no longer work.

Ask for help (sign-in required)

Related guides

• Invite your team and choose their access
• Reset your password and use two-factor sign-in
• Set up a reminder or follow-up automation
• Ask for help when you are stuck